Privacy Policy
Effective 21 March 2026Aileron Studios ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services at aileronstudio.com.
Information We Collect
- Account information: Email address and password when you create an account.
- Usage data: How you interact with our platform, including pages visited and features used.
- Chat widget data: Conversations processed through your Aileron chat widget, stored securely and isolated per business.
- Technical data: Browser type, device information, and IP address for security and performance purposes.
How We Use Your Information
- To provide, maintain, and improve our services
- To authenticate your identity and secure your account
- To communicate with you about your account or our services
- To detect and prevent fraud or abuse
Data Security
We use industry-standard security measures including encryption in transit (TLS), row-level security for data isolation between businesses, and HMAC-SHA256 authentication for API requests. Your data is hosted on Supabase infrastructure with enterprise-grade security controls.
Our Core Commitments
- We never sell your data to third parties
- Customer data is isolated with row-level security
- We never train AI models on your conversations
- GDPR and CCPA compliant data handling
- You can request deletion of your data at any time
Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format. To exercise any of these rights, contact us at connect@aileronstudio.com.